Housing Income Manager

Job Description

4Recruitment Services are seeking  a Housing Income Manager to work for our client based in Redditch.

The focus will be on pre-assessment before court action and rent arrears management, balancing tenancy sustainment with enforcement.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Support and collaborate with the strategic and operational managers in delivering the vision, strategies and goals for the Housing Income and Tenancy Sustainment services, deputizing where reasonably requested to maintain smooth operations.
• Be responsible and accountable for delivering a compliant and seamless technical and customer service under the legislative and regulatory framework, with a firm focus on sustainment, engagement and satisfaction, with eviction as a last resort.
• Through your Team Leaders, be responsible and accountable for leading, managing and developing your team in the positive and effective delivery of services that maximise revenue to the Housing Revenue Account (HRA) including dwelling and garage rent collections and primary debt recovery, service charging to tenants and leaseholders, section 20 consultation collections, and recharging that is customer centric, with regard for equality and diversity, and with the highest degrees of integrity and professional standards.
• Through your Team Leaders be responsible for the collection and minimization of former tenant debts, to meet or exceed targets for bad debt provision set by the Councils Corporate Management Team.
• Collaborate closely with landlord services Managers and Team Leaders to take the lead on key decision making around service of relevant legal notices and actions, ensuring compliance with pre-action protocols and legislative requirements, and that eviction is a last resort.
• Collaborate closely with Neighbourhood and Tenancy Manager to continually improve shared processes between both teams and ensure Officers understand the importance of collection of rent and take action to ensure they do not impact negatively on rental income.
• Be responsible and accountable for the prudent management of finances, funds, budgets, and grant funding. Responsible for robust control of expenditure, cost reductions and identification of sources of additional income to develop and support new services and initiatives. Always act with integrity and transparency in managing and reporting on all financial matters.  
• Be responsible and accountable for leading and championing compliant and high performing housing teams, using agreed targets and data to deliver effective and efficient services that are customer centric, equitable, engaging and satisfying to customers.
• Be responsible for all risk management, including assessments and measures to ensure safe delivery both within your team and across the service generally.
• Nurture and maintain partnership work and collaborations with all internal and external teams, agencies, and partners relevant to successful delivery of your service and the wider housing service.

ESSENTIAL REQUIREMENTS INCLUDE:

• Min Level 4 qualification related to housing management and social housing practices
• At least 5 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housing sector
• At least 2 year relevant and recent experience in a senior or managerial role
• At least five years demonstrable experience of working in the provision of Housing and Advice Services, with at least two of those years at managerial level
• Knowledge and experience of the Housing Act 1996 and relevant associated legislation in managing, controlling and maximizing income to Housing Revenue Accounts, and the control and recovery of housing related debts
• Demonstrable experience of staff management, including dealing with conflict, resistance, complex and contentious issues and performance
• Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com.