Lead Building Concierge

Job Description

Ref: GWSP4851
Location: Bracknell (RG42)
Hours: Monday to Friday 8am-5pm
Pay: £16.85ph paid weekly PAYE
Duration: Ongoing Contract
  
Duties

• Manage the Concierge and Gatehouse Reception for a large site. (4 Direct Reports)
• Be a lead interface for improving processes associated with Customer Service and the customer journey in a premium front of house building, including handling client queries and escalations.
• Manage several premium meeting rooms, bookings, and set ups, ensuring meeting/function rooms are equipped to meet the needs of the meeting and its occupants.
• Serve as a primary point of contact for visitors entering the facility, always ensuring a friendly and professional demeanour.
• Support the implementation of new initiatives and activities including devising and implementing clear and robust procedures.
• Record, log, and track service requests, providing administrative support to management as needed.
• Arrange and confirm business catering on behalf of requestors.
• Deliver exceptional customer service and foster a welcoming environment.
• Follow property-specific security and emergency procedures.
• Resolve client inquiries and complaints professionally.
• Address moderately complex problems using creative solutions.
• Management of the Catering contract.
• Weekly Contract meetings with Cleaning and Catering teams.
• Meeting with Key Syngenta Stakeholders.
• Management of E-Log Books
• Conduct Supplier Performance reviews.
• Issuing of Authority to Work permits.
• Reviewing Risk Assessments and Method Statements.