Adults Information & Assessment Officer

Job Description

Adults Information & Assessment Officer

£21.53 per hour

Hackney – Adult Social Care

We are recruiting an Adults Information and Assessment Officer to join Adult Social Care.

Role summary:

You will act as the first point of contact for residents and carers, providing high-quality information, advice, and initial conversations using a strengths-based approach. You will carry out non-complex assessments, act as a Trusted Assessor, recommend Telecare and simple equipment, and develop outcome-focused support plans to promote independence and wellbeing.

Key responsibilities:

• Handle enquiries and initial conversations for Adult Social Care
• Complete strengths-based assessments and outcome-focused support plans
• Provide information, advice, and signposting to relevant services
• Identify safeguarding concerns and escalate appropriately
• Recommend and arrange Telecare and simple equipment
• Maintain accurate records and contribute to service improvement

Requirements:

• Experience in a customer-facing role, ideally within Adult Social Care
• Knowledge of the Care Act, Mental Capacity Act, and safeguarding
• Strong communication and assessment skills
• Good IT skills and experience handling confidential information

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.