Customer Services Centre Officer

Job Description

Customer Services Centre Officer
Rate: £23.61 per hour
Location: Lewisham
Office based
 
Job Overview:
 
We are seeking a dedicated Customer Services Centre Officer to join our high-performing team. This role is the first point of contact for all enquiries handled by the Customer Service Centre, both over the telephone and, when required, through front-facing services.
 
Key Responsibilities:
 

• Act as the first point of contact for a wide range of customer enquiries.
• Provide excellent customer service via telephone and in-person channels.
• Work effectively in a busy, multi-service contact centre environment.
• Ensure all enquiries are resolved efficiently and professionally through to completion.
• Support residents with digital services and assist in accessing online platforms.
• Handle queries relating to Housing, Repairs, Registration Services, Environmental Services, Highways, Planning, and other service areas directed to the call centre.

Requirements:

• Proven experience working in a fast-paced contact centre.
• A passion for customer service and team collaboration.
• Demonstrated knowledge of public services such as Housing, Environmental Services, and Highways.
• Confidence in using digital tools to support customers in accessing online services.

To find out more information please contact Lily at Lilye@4recruitmentservices.com
 
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.