Customer Support Advisor

Job Description

Job Title: Customer Support Advisor
Location: Sovereign Network Group
Hours: 8:30 AM – 5:00 PM
Contract Type: Temporary (3-month ongoing assignment)
Start Date: ASAP
Job Overview: We are currently seeking a Customer Support Advisor to join a small, supportive project team at Sovereign Network Group. This role focuses on helping vulnerable customers gain better access to council services, as well as providing support in managing their accounts or tenancies.
Key Responsibilities:

• Provide excellent customer service and communication to support customer needs.
• Assist customers in accessing relevant services and understanding their tenancy/account responsibilities.
• Work collaboratively within a small project team.
• Maintain accurate records and ensure attention to detail in all interactions and documentation.
• Manage daily tasks in an organised and efficient manner.

Ideal Candidate:

• Strong communication and customer service skills.
• Highly organised with great attention to detail.
• Able to work effectively both independently and as part of a team.
• Previous experience in a customer-facing or support role is desirable.

Additional Information:

• This is a long-term temporary role expected to last beyond the initial 3-month period.
• Please note: this position will not transition into a permanent role after the temp period ends but will continue as an ongoing temporary assignment.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.   
To discuss this vacancy in further detail or any other vacancies, please contact our Team on 02085149152 or email  hallew@4recruitmentservices.com