Data Support & Request Officer

Job Description

Data Support & Request Officer

Pay: £17.48 per hour

Contract

Start Date: As soon as possible

Location: Crawley / Hybrid Working (Working From Home available)

The Data Support & Request Officer will support the effective handling of Freedom of Information (FOI), Environmental Information Regulation (EIR), and Subject Access Requests (SARs). The role requires ensuring requests are processed efficiently, accurately, and within statutory timescales while maintaining full compliance with relevant legislation. The role will also support the handling of Ombudsman complaints by gathering and reviewing case information and ensuring responses meet required standards.

Key Responsibilities

• FOI / EIR Requests
• Support the processing of FOI and EIR requests in line with statutory deadlines.
• Provide guidance to requestors and council officers.
• Acknowledge and triage incoming requests and identify information already published.
• Liaise with relevant service areas to obtain requested information.
• Review responses for quality, completeness, accuracy, and legislative compliance.
• Apply appropriate exemptions or exceptions where required, consulting with the DPO/DDPO when necessary.
• Maintain accurate records on the case management system.
• Subject Access Requests (SARs)
• Receive, acknowledge, and coordinate responses to SARs.
• Provide advice to officers on legal requirements under the Data Protection Act.
• Manage sensitive cases with professionalism and confidentiality.
• Apply exemptions where appropriate and undertake redactions prior to disclosure.
• Ensure accurate case recording on the case management system.

Essential

• Knowledge of handling and processing personal data.
• Understanding of the Freedom of Information Act, Environmental Information Regulations, Data Protection Act, and related legislation.
• Working knowledge of data request handling processes and corporate administrative processes.
• Good general level of education including Maths and English, or equivalent experience.
• Minimum of 2 GCSEs (or equivalent) at Grade A–C / 9–4 in Maths and English.
• Ability to use Microsoft Office applications including Word, Excel, Teams, SharePoint, and Outlook.

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.