Housing Register Officer

Job Description

Housing Register Officer

Location: North East Lincolnshire

Rate: £14.59 per hour

Hours: 37 hours per week

About the Role

We are seeking a dedicated and professional Housing Register Officer to support the effective, efficient and fair administration of the housing register in Northern Lincolnshire. Working in partnership with a range of housing providers, you will ensure that applicants and partner agencies receive accurate advice and assistance in line with the Home Choice Lincs policy.

Key Responsibilities

• Administer the housing register in accordance with the Home Choice Lincs allocations policy and the Council’s duties under Part 6 of the Housing Act 1996.
• Respond to customer and agency enquiries regarding access to housing, following partnership lettings policies and corporate procedures.
• Assess eligibility and priority for applicants, including reviewing sensitive information such as care plans, child in need plans and criminal conviction details.
• Communicate with vulnerable, distressed or high-need customers by telephone and email with professionalism, empathy and clarity.
• Maintain accuracy, confidentiality and consistency in all decision-making and record-keeping.

What We’re Looking For

• Strong communication skills and the ability to manage sensitive conversations.
• Sound judgement and the ability to make fair, evidence-based decisions.
• Knowledge of housing legislation, particularly the Housing Act 1996, or the ability to learn quickly.
• A commitment to delivering high-quality customer service within a fast-paced environment.

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.