Business Support Officer – Housing and Wellbeing Team

Job Description

Business Support Officer – Housing and Wellbeing Team

Location: Watford office based

Rate: £15.56 per hour

Contract: Until January 2026, with the potential for extension

Start Date: Immediate

We’re looking for a proactive and organised Business Support Officer to join our Housing and Wellbeing team. This is a varied, fast-paced role where you’ll play a key part in supporting colleagues across business support and licensing functions.

What You’ll Be Doing

• Handling incoming calls, booking appointments, taking messages, and guiding taxi applicants through the application process
• Coordinating Taxi Knowledge Test bookings and liaising with trainers after payment confirmation
• Creating and updating Uniform records for new and renewal licensing applications
• Monitoring licensing and taxis inboxes to ensure timely responses and accurate record management
• Managing the Licensing Document Management System (DMS) queue and ensuring documents are correctly filed
• Sending taxi booking confirmations and supporting appointment logistics
• Logging food inspections, skin piercing applications, and housing review files
• Monitoring the Food Registration mailbox and forwarding items to CSC
• Preparing Housing Review files for submission
• Supporting the team with workload queues, Housing & Wellbeing inbox management, and general TLC tasks
• Checking and distributing electronic and paper post to officers and ensuring correct DMS filing

What We’re Looking For

• A proactive team player who can also work independently
• Highly organised with strong attention to detail
• Excellent written and verbal communication skills
• Confident using email and record management systems
• Willing to learn and share ideas within the team
• Able to follow instructions and adapt to a changing workload
• Effective at prioritising and managing multiple tasks

If you’re detail-driven, adaptable, and ready to contribute to a supportive and dynamic team, we’d love to hear from you.

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.