Housing Assistant

Job Description

We are currently recruiting for a Housing Management Administrator to join a busy Housing Management team based in Coalville, Leicestershire.

This role will act as the first point of contact for tenants and customers, providing advice and administrative support across a range of housing management matters including tenancy queries, anti-social behaviour, rent arrears, Right to Buy and Mutual Exchange cases.

Key duties include:

• Supporting Housing Officers with customer enquiries and tenancy matters
• Managing administrative processes and maintaining accurate records
• Assisting with Right to Buy and Mutual Exchange applications, including property inspections
• Providing excellent customer service and helping to resolve issues efficiently
• Carrying out occasional site visits when required

The ideal candidate will have:

• Previous administration or housing experience
• Strong communication and customer service skills
• The ability to handle sensitive situations professionally
• Good organisational skills and attention to detail
• A full UK driving licence and access to a vehicle for business use

This is a long-term sickness cover position with the potential for extension. Candidates will be required to work from Whitwick Business Centre, Coalville.