Colleague Experience Administrator – Human Resources

Job Description

Colleague Experience Administrator (Human Resources) – Swindon

Location: Swindon, SN1 (2-3 days on site in the office – Wednesday is a mandatory day onsite)

Salary: £16.62 per hour

Full Time – Monday to Friday – 36 hours

Contract: 12 Weeks – possibly beyond

Purpose

Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.

Key Responsibilities and Accountabilities

HR & Organisational Development Support

Develop a wide understanding of the HR & OD function and the end-to-end colleague journey, including:

• Policies
• Terms and conditions
• Practices and procedures

HR Administration

Deliver accurate and timely HR administration across all colleague lifecycle processes.

Ensure all query responses and processing meet:

• Legislation requirements
• Policy and procedure standards
• SLA requirements

Process, maintain, and store data and records, ensuring:

• Data integrity
• GDPR compliance

Learning & Development

• Support Learning & Development activities.

Recruitment & Onboarding

• Assist with recruitment and onboarding administration.

Query Management & Escalation

• Triage and risk assess queries, signposting and escalating where required.
• Be confident in giving accurate and timely responses on a range of HR queries.
• Work within established policies and procedures.
• Escalate complex issues to the Colleague Experience Lead.

Continuous Improvement

Contribute to continuous improvement initiatives within HR processes, including:

• Developing FAQs across all areas
• Supporting consistency of advice

Feed ideas, observations, and suggestions for improvements when they become apparent.

Collaboration & Teamwork

• Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
• Share expertise and skills with others in the team.

Supplementary Accountabilities

• Support with any ad hoc projects as required by the business.

Professional Relationships

The role will work closely with:

• HR colleagues
• Colleagues and managers across the organisation

Decision Making & Working Style

• Be confident in providing accurate and timely responses to HR queries.
• Work within established policies and procedures.
• Escalate complex matters appropriately to the Colleague Experience Lead.
• Manage a varied workload effectively.
• Demonstrate the ability to prioritise tasks and meet regular deadlines.

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com