ICT Senior Analyst – New Forest

Job Description

ICT Senior Analyst

Salary: £40,174 – £43,236 per annum (up to £44,472 for exceptional performance once in post)

Contract: Permanent, 37 hours per week

Location: Lyndhurst

Working pattern: Hybrid (50 percent office, 50 percent home working after training)

The ICT and Transformation teams are embarking on an ambitious programme of digital change, and we are now seeking an experienced ICT Senior Analyst to join us. You will play a central role in delivering new digital systems, improving integrations across platforms, and supporting modern, efficient ways of working throughout the organisation. The ICT Senior Analyst will be working closely with our ICT and Transformation teams to deliver this exciting programme of change, including implementing new digital systems and enabling modern ways of working. The role is hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. The start date for this role is immediate, if possible.

As an ICT Senior Analyst, you will play a key role in delivering smarter, more efficient services by:

• Leading the support, development, and enhancement of key applications
• Providing expert technical advice and guidance across the organisation
• Supporting digital transformation projects that improve customer experience and reduce manual processes
• Collaborating with ICT teams to proactively improve systems and respond to technical issues
• Designing and implementing secure, high-performing IT solutions
• Troubleshooting complex 2nd and 3rd line support issues
• Working closely with stakeholders to understand and meet their IT needs
• Keeping documentation up to date and staying ahead of industry trends

We’re looking for someone with:

• Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools)
• Experience supporting both cloud-based and on-premise applications
• Hands-on experience with Power Platform development (Power BI, Power Automate, Power Apps)
• Proficiency in SQL Server and writing SQL queries
• A solid understanding of data integration and system connectivity
• Experience leading technical projects
• Familiarity with ITIL and Agile methodologies

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.