Learning & Development Specialist

Job Description

4Recruitment Services are seeking an experienced Learning & Development Specialist to join a well-established housing association based in Norwich.

The role is based in Norwich, with flexibility to consider candidates based further afield, provided they are willing to travel to Norwich for meetings.

This is an exciting opportunity for a passionate Learning & Development professional to design, develop and deliver engaging, inclusive and practical learning solutions that support colleagues in building the skills, knowledge and confidence required to perform effectively in their roles.

Working closely with managers, stakeholders and subject matter experts, you will identify learning needs, develop innovative training solutions and facilitate engaging learning experiences across a range of professional, technical and behavioural areas. You will also play an important role in supporting organisational change, improving colleague capability and embedding a culture of continuous learning and development.

About the Client

Our client is one of the UK’s leading housing associations, providing affordable homes and delivering housing services to communities across the country. With a strong commitment to creating thriving communities, improving residents’ experiences and making a positive social impact, the organisation plays an important role in supporting individuals and families.

The organisation is committed to investing in its people, developing colleague capability and fostering a culture of continuous learning, collaboration and improvement. This is an exciting opportunity to join a purpose-driven organisation where learning and development plays a key role in supporting its people and delivering high-quality services to residents.

Key Responsibilities

• Work with colleagues, managers and subject matter experts to identify learning and development needs and recommend appropriate solutions.
• Design, develop and deliver engaging learning programmes across soft skills, professional skills, technical and systems training.
• Facilitate face-to-face, virtual and digital learning sessions, encouraging participation, knowledge sharing and practical application.
• Support capability reviews and training needs analysis to identify current and future development priorities.
• Work alongside project and change teams to develop learning solutions that support new systems, processes and ways of working.
• Create accessible and engaging learning materials, resources and content for different audiences.
• Utilise digital learning tools, including Workday Learning and Microsoft Copilot, to support learning and content development.
• Work with managers to ensure learning is embedded into day-to-day practice.
• Evaluate the effectiveness of learning interventions using feedback, learning data and business information.
• Continuously review and improve learning materials to ensure they remain relevant, accurate and effective.
• Manage learning projects and competing priorities, ensuring deadlines are achieved.
• Build strong relationships across the organisation, ensuring learning reflects professional, operational and regulatory requirements.

Candidate Requirements

• A recognised qualification in Learning & Development, facilitation or a related discipline, or equivalent practical experience.
• Proven experience designing, developing and delivering learning and development programmes.
• Experience delivering training across soft skills, professional skills, technical and systems training.
• Strong facilitation, presentation and communication skills.
• Experience working with stakeholders and subject matter experts to identify learning needs.
• Excellent written communication skills, with the ability to translate complex information into clear and engaging learning content.
• Confident using digital learning platforms and technology.
• Experience using feedback and data to evaluate learning effectiveness and drive continuous improvement.
• Strong relationship-building and influencing skills, with the confidence to challenge constructively.
• ·         Desirable Experience – Knowledge or experience of social housing or a similar customer-focused environment.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com