Insurance and Claims Officer

Job Description

Insurance and Claims Officer – Leicester

Location: Leicester LE1.

Salary: £14.62 to £15.85 per hour.

Full Time – Monday to Friday – 37 hours.

Contract: Up to October 2026 – possibly beyond.

We are looking for an experienced and motivated Insurance and Claims Officer to join our Risk Management and Insurance Services team.

In this role, you will investigate and manage insurance claims made against the Council, assessing liability, gathering evidence, negotiating with claimants and insurers, and supporting the resolution of claims, including suspected fraudulent cases. You will work closely with Council services, legal colleagues, insurers, and external stakeholders to protect the Council’s interests while ensuring claims are handled fairly, professionally, and in accordance with legislation and best practice.

About You

You will have:

• Experience handling insurance claims within an insurance company or large organisation.
• Knowledge of common law negligence and claims investigation.
• Excellent communication, negotiation, and analytical skills.
• Strong organisational skills with the ability to manage a varied caseload.
• Good IT skills and experience using Microsoft Office applications.
• A commitment to excellent customer service and continuous professional development. Working towards the ACII qualification (or equivalent knowledge and experience) is desirable.

This is an excellent opportunity to join a professional team where you can make a real contribution to protecting public resources while delivering a high-quality insurance claims service.

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com