ER Specialist

Job Description

ER Specialist

Rate: £21.00 – £24.00 per hour PAYE

Duration: 3 months

Location: Birmingham (London or Salford considered with travel to Birmingham)

Hybrid: 5 days onsite for first 2 weeks, then 1–2 days per week

Hours: Monday–Friday, 9am–5pm (35 hours)

Role Purpose

• Deliver specialist Employee Relations advice and process support across the workforce within a shared services environment. Provide clear guidance to managers using policy, process and data, managing cases through the ER case management system.

Key Responsibilities

• Advise on ER cases including grievance, disciplinary, absence, probation and performance
• Manage high-volume caseloads (40–50 cases), including backlog clearance
• Resolve complex and escalated ER issues in line with SLAs
• Use and maintain ER systems in line with data protection requirements
• Analyse ER data to provide insight, recommendations and service improvements
• Support ongoing ER activity and projects across the service centre

Essential Experience

• Strong ER advisory experience across core ER case types
• Confident user of ER case management systems
• Proven ability to work in a fast-paced, high-volume environment
• Apply now for this immediate ER contract opportunity.

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.