Resident Involvement Officer – Plymouth

Job Description

Resident Involvement Officer

Plymouth

3 Month Ongoing Contract

Full Time 

• Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact
• Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events
• Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs
• Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement
• Drive forward the digital resident involvement agenda in line with the agreed strategy
• Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met
• Maintain an ongoing understanding of the sector’s regulatory framework to support customers and colleagues in their engagement activities
• Support evidence gathering and verification of regional compliance with the regulatory framework
• Assist with the organising and delivery of resident engagement days, partnership days and conferences
• Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject
• Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions

Experience 

• Highly effective communication skills – verbal, written and presentation
• Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures
• Good analytical skills with the ability to understand and translate performance data into ‘easy to understand’ format
• Excellent team player with an ability to work across different teams and at different levels
• Excellent organisational skills and an ability to work on own initiative
• Good level of general education with excellent written and verbal skills
• Good level of IT skills including Word, Excel and PowerPoint
• Flexible hours to facilitate non-standard meeting arrangements
• The ability to travel the region as required

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.