Resident Involvement Officer

Job Description

4Recruitment Services are seeking  a Resident Involvement Officer  to work for a housing association based in Plymouth.

This role is pivotal in supporting residents to engage with a variety of involvement opportunities and in demonstrating the positive impact of active resident engagement on our clients services.

The post holder will be reuqired to:

• Lead regional initiatives to promote the Resident Involvement Strategy and support residents in engaging with the offered opportunities.
• Coordinate, facilitate, and deliver resident involvement activities within the region, including supporting resident-led scrutiny of services.
• Demonstrate the value, benefits, and outcomes of active resident engagement and its positive influence on service delivery.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Serve as the primary point of contact for engagement and joint working with regional and other customer-focused teams to facilitate local resident engagement.
• Manage local involvement opportunities, handling all enquiries related to resident involvement, training, funding, and events.
• Maintain accurate data for involved residents and lead regular reporting in alignment with agreed KPIs.
• Develop and implement online tools and digital techniques to offer diverse channels for resident involvement.
• Drive the digital resident involvement agenda in accordance with the strategy.
• Manage funding allocation to local groups, ensuring compliance with all monitoring and auditing requirements.
• Maintain an ongoing understanding of the sector’s regulatory framework to support engagement activities.
• Assist in organizing and delivering resident engagement days, partnership days, and conferences.
• Lead on data collation and proactive research to support the Resident Scrutiny Committee (RSC) in their annual reviews.
• Establish and support Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups, managing all follow-up actions.

ESSENTIAL REQUIREMENTS INCLUDE:

• Previous experience working in Resident Involvement, Community Development, or Housing
• Highly effective communication skills – verbal, written, and presentation.
• Excellent people skills with the ability to engage and support diverse groups.
• Ability to work effectively across different teams and levels.
• Strong organisational skills and the ability to work independently.
• Good general education with excellent written and verbal skills.
• Proficient in IT skills including Word, Excel, and PowerPoint.
• Ability to travel within the region as required.
• Enhanced DBS

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com.