Advice And Duty Support Worker

Job Description

Advice And Duty Support Worker

Are you a passionate Advice And Duty Support Workerlooking for your next role? 4Recruitment Services are currently recruiting for an Advice And Duty Support Workerto work Staffordshire

Pay Rates:  £14.13 – £17.59 Umbrella rate

• Information the Role: Successful candidates will be offered 37.5 hours per week for 3 months initially.

What you will be doing:

• Providing a professional response to all initial contacts made by service users or outside agencies in respect of enquiries regarding service delivery.
• To enable the department to effectively discriminate between enquiries that requires the provision of information as an appropriate response and those that require an assessment
• To support the Team Manager in the operation service for Staffordshire County Councils Children’s Services.
• To ensure that a high-quality service is provided to children and their families through the effective operation of a telephone-based duty and referral service.
• To provide a professional telephone referral and signposting service as a first point of contact for all initial referrals.
• To obtain in, a calm and sensitive manner, sufficient information from members of the public and other professionals so that decisions can be reached regarding the most appropriate course of action.
• Completion of referral forms to the highest of standards.
• To use and update on a daily basis the Departments Client Information System and the electronic Social Care record system.
• To ensure appropriate checks are undertaken in respect of historical information held before a decision is reached.
• To make decisions in conjunction with the Team Manager regarding the most appropriate course of action in respect of a referral based on the Departments eligibility criteria.
• To provide appropriate and up to date information in order to assist Service Users or other professionals in respect of those referrals that does not meet the criteria for further assessment.
• To ensure that where referrals are taken they are received by appropriate assessment team (or equivalent) in a timely fashion.
• To ensure that all contacts/referrals received by the Service are acknowledged in writing within 24 hours

Specialist knowledge skills and experience

• A practical understanding of the use of performance management.
• An ability to interpret accurately input and retrieve data using the software provided.
• Working with internal/external customers to provide a quality service. Experience of office procedures, systems and equipment
• Working within a Team, preferably in an office environment Experience in using computer-based information systems Commitment to excellent customer service and the achievement of high-quality service.
• Flexible approach – demonstrating ability to respond positively to changes in allocation of work at short notice and an ability to take a lead (examples should be given in supporting statement).

Desirable skills:

• Demonstrate good interpersonal skills to deal with sensitive issues. Time management skills with an ability to work under pressure and on own initiative.
• Full UK licence

What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact out Team on 02085 3149137 or email miaj@4recruitmentservices.com