Administrative Assistant

Job Description

Job Title: Administrative Assistant
Organisation: Rhondda Cynon Taf County Borough Council
Contract: Initial 1-month contract with potential extension
Hours: 9:00 AM – 5:00 PM
 

• To provide high quality customer service by the delivery of telephony, reception and administrative functions as required.
• To provide general advice and information to customers, to book services requested and record complaints accurately.
• To deal with telephone enquiries following the procedures and processes as laid down for each Service Area.
• To maintain good working relationships with other parts of the Council and outside organisations.
• To carry out faxing / filing / photocopying / typing / mail / data inputting and other administrative functions as required.
• undertake reception duties as required.
• To train other staff in the use of systems and protocols.
• To maintain adequate stocks of stationery and other consumable items.
• To ensure that generic e-mail boxes are interrogated and any requests for services or complaints are dealt with in an appropriate manner on a daily basis.
• To ensure that the Council-wide CRM database is interrogated and any requests for services or complaints are dealt with in an appropriate manner on a daily basis.
• To ensure that any money taken is banked in an appropriate and timely manner
• To support Emergency Planning operational staff during times of crisis e.g. flooding, whiteout, pollution control etc.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.   
To discuss this vacancy in further detail or any other vacancies, please contact our Team on 02085149152 or email  hallew@4recruitmentservices.com