Customer Resolution Agent (Customer Service)

Job Description

Customer Resolution Agent – Nottingham

Location: Nottingham (NG11).

Salary: £14.55 per hour.

Full Time – Monday to Friday – 37 hours.

Contract: Up to 12^th June 2026 – possibly beyond.

Purpose
To investigate and resolve customer complaints efficiently, delivering a high-quality experience while ensuring commitments are met and risks of further dissatisfaction are minimised.

Key Responsibilities

• Manage and resolve complaints, aiming for first point of contact resolution
• Analyse complex information to identify root causes and make evidence-based decisions
• Follow procedures to investigate, respond, and deliver on customer commitments
• Work with internal and external stakeholders to support timely resolutions
• Prioritise workload effectively to meet deadlines and service standards
• Maintain accurate records and process compensation in line with guidelines
• Identify trends and lessons to prevent repeat issues

Skills & Experience

• Experience in customer service and complaint handling (preferably in a regulated environment)
• Strong analytical, communication, and organisational skills
• High attention to detail and ability to manage competing priorities

Personal Attributes

• Customer-focused with the ability to remain calm, impartial, and professional
• Able to work with diverse and vulnerable individuals
• Proactive, adaptable, and committed to continuous improvement

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com