Customer Service Officer

Job Description

Housing Benefits Customer Service Officer – Brent

Permanent

£31,000.00 – 39,000.00 depending on experience

Full time

The Role
As a front-line Customer Service Officer, you will be the primary point of contact for residents navigating complex financial support systems.

Our team handles a high volume of enquiries—averaging 150 calls per day. You will be responsible for providing expert advice and guidance on a wide range of sensitive issues, including:

• Complex Enquiries: Explaining housing benefit entitlement and navigating overpayment recovery processes.
• Guidance & Support: Assisting customers with income maximisation and identifying eligibility for additional support.
• Technical Accuracy: Using multiple specialist IT systems simultaneously to update records and calculate entitlements in real-time.

What We Are Looking For

• Multi-Tasking Experts: You must have strong IT skills and be comfortable toggling between several applications while managing a live call.
• Communication Specialists: The ability to explain complex legislation in a clear, empathetic, and professional manner, even when dealing with difficult or sensitive topics.
• Resilience: Experience working in a high-pressure, high-volume environment where accuracy is critical.
• Reliability: This is a fixed, office-based role in a prime location near Wembley Stadium, requiring a consistent Monday to Friday presence.

To find out more information please contact Abbie at abbiek@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.