Service Charge Complaints Coordinator
| Job Title: | Service Charge Complaints Coordinator |
| Contract Type: | Contract |
| Location: | London |
| Industry: | |
| Salary: | Southwark, £21.53 per hour |
| REF: | 946054 |
| Contact Name: | Bal Sunner |
| Job Published: | about 2 months ago |
Job Description
You will be responsible for coordinating incoming enquiries and complaints and delegating them to the appropriate officers. The role requires an individual with the ability to analyse the nature of complaints and the existing backlog, and to allocate or reallocate them as necessary. Therefore, extensive experience in coordination is a prerequisite for this position.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Efficiently coordinate and manage incoming service charge complaints and enquiries.
- Ensure all complaints are logged, processed, and resolved in a timely and professional manner.
- Communicate effectively with residents and other stakeholders to address their concerns.
- Maintain accurate records of all complaints and actions taken.
- Collaborate with various departments to gather information and resolve issues.
- Provide administrative support to the service charge team as needed.
ESSENTIAL REQUIREMENTS:
- Experience in handling complaints
- Service charge experience is preferable, it is not essential
- Strong administration skills with a keen eye for detail.
- Excellent communication and customer service skills.
- Ability to manage and prioritise a busy workload.
- Proficiency in using office software and systems.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.
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