Anti-Social Behaviour Officer

Job Description

4Recruitment Services are seeking  a Anti-Social Behaviour Officer to join a Housing Service team in Westminster.

You will independently manage a varied caseload of anti-social behaviour (ASB) reports from residents, working collaboratively with internal teams and external partners to resolve issues and improve community safety.
  
DUTIES AND RESPONSIBILITIES INCLUDE:
  

• Independently manage a caseload of ASB reports from residents.
• Investigate complaints and develop action plans, including sending block letters, interviews, door knocks, surgeries (including evenings), formal disclosures, and case conferences.
• Use initiative to explore legal and non-legal enforcement options using the ASB Crime and Policing Act 2014 and other relevant tools.
• Seek legal advice and prepare documentation including chronologies, Equality Act paperwork, and court bundles.
• Take witness statements, prepare notices, attend hearings, complete Authority to Evict requests, and organise/attend evictions.
• Work closely with internal colleagues and external partners such as police, Community Mental Health Team, Adult Social Care, and the Integrated Gangs and Exploitation Unit.
• Provide weekly updates and support to residents, including referrals to services like Victim Support and Floating Support.
• Attend regular training to stay up to date with ASB tools, powers, and best practices.
• Lead proactive projects on estates to deter and prevent ASB.
• Respond to correspondence from Cabinet Members, Councillors, MPs, Corporate Complaints, and Ombudsman enquiries.
• Address ASB within agreed service level agreements and meet team KPIs.
• Report to the ASB Team Manager

  
ESSENTIAL REQUIREMENTS INCLUDE:

• Housing experience
• Strong knowledge of ASB tools and powers
• Excellent written communication skills
• Resilience and ability to work with challenging individuals on the frontline
• Effective time management and prioritisation

  
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com.