Hostel Manager

Job Description

Hostel Manager  
  
Are you a passionate Hostel Manger looking for your next role? 4Recruitment Services are currently recruiting for a Hostel Manager to work in a homelessness service based in Derby.
  
Pay Rates:  £18.42 – £26.00 Umbrella
  

• Information the Role: Successful candidates will be offered 37.5 hours per week for a minimum of 3 months. The working patterns are 8-4, 9-5, 10-6, 12- 7, 2-10, the working days are flexible Monday- Sunday.

  
What you will be doing:

• Manage the day-to-day running of two hostel sites, ensuring they are safe, clean, and well-maintained.
• Oversee rotas, on-call cover, site security, and compliance with Health & Safety and housing regulations.
• Respond to and manage emergency situations, incidents, and escalations as they arise.
• Monitor budgets, maintain financial accountability, and manage procurement of supplies and services.
• Collect and report on operational data, incidents, and KPIs to senior leadership.
• Lead, supervise, and support a team of approximately 15 staff, including recruitment, induction, performance management, and absence management.
• Develop a strong, high-performing team culture grounded in empathy, professionalism, and accountability.
• Provide clear direction, regular supervision, and continuous development opportunities for staff.
• Maintain a resident-focused approach that prioritizes safety, respect, and dignity.
• Oversee resident conduct, enforce house rules, and handle complaints and disputes as needed.
• Ensure the hostel environment supports residents’ ability to maintain accommodation and move forward in their lives.
• Build and maintain positive working relationships with local authorities, referral agencies, outreach partners, and emergency services.
• Represent the hostels at external meetings and forums where appropriate.

  
Specialist knowledge skills and experience:

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills, with the ability to de-escalate conflict and build rapport with diverse individuals.
• Highly organised, with the ability to manage competing demands and operate across multiple sites.
• Financially literate, with experience in managing budgets and resources effectively.
• Proficient in the use of IT systems including Microsoft Office and scheduling/rota platforms.
• Resilient, adaptable, and calm under pressure.
• Able to lead by example and set professional standards for others.
• Empathetic yet firm, maintaining appropriate boundaries while supporting a values-based service.
• A visible, hands-on leader who is engaged in daily operations and responsive to the needs of both staff and residents.

  
Essential experience:

• Proven experience in managing supported housing, homelessness services, or hostel environments.
• Strong track record in managing staff teams, including performance reviews, disciplinary matters, and rota management.
• Experience with operational oversight, including building management, compliance, and health and safety.
• Understanding of working with individuals experiencing homelessness, including those with complex needs or chaotic lifestyles.

  
What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact out Team on 02085 3149137 or email miaj@4recruitmentservices.com