Finance Visitor

Job Description

Finance Visitor

Blackpool

£21.07 – £23.35

Full Time

Key Responsibilities:

• Arrange and visit people at their home, which will often be a care home, to determine and verify information for financial assessments and to maximise their income.
• Support people to complete applications for other available DWP benefits where required.
• Provide advice on charging arrangements for non-residential and residential care to internal and external customers.
• Administer financial assessments and Deferred Payment arrangements in accordance with current legislation and the Council’s charging policy. 
• Make arrangements to secure payment of fees.
• Initiate contact with customers who have debts, meeting with them to review debt recovery options in line with policies and procedures. 
• Investigate and resolve escalated and complex issues from internal and external customers.
• Ensure full and high quality records are made for each visit.
• Maintain system records to accurately reflect assessment details and/or actions agreed.
• Provide guidance and advice to other services, both internal and external to the Council, in relation to benefits and awards.
• Liaise with external agencies such as the Department of Works and Pension to maximise income collection.      
• To report any safeguarding concerns observed during visits to the Council Social Work Sections.
• Comply with the Council’s lone working policy.
• Maintain a high level of legislative and service knowledge to provide accurate guidance.

To find out more information please contact BillyF@4recruitmentservices.com
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.