Resident Services Officer
| Job Title: | Resident Services Officer |
| Contract Type: | Contract |
| Location: | London |
| Industry: | |
| Start Date: | asap |
| Duration: | tbc |
| REF: | 1152665 |
| Contact Name: | Lily |
| Contact Email: | lilye@4recruitmentservices.com |
| Job Published: | 29 days ago |
Job Description
Location: Office-based, travel between sites (Nearest station: Elephant & Castle)
Hours: 35 per week (8:00 AM - 4:00 PM, 1-hour lunch)
Work Setup: 5 days in the office (No hybrid working)
Rate: £31.02 per hour
Purpose of the Role
- The Resident Services Officer will provide a comprehensive and supportive housing management service to residents on assigned estates.
- The role ensures that tenancies and leases are properly managed, and that residents understand their rights and responsibilities.
- The post-holder will work closely with colleagues and partner agencies to promote resident involvement and inclusion.
- They will also manage cases of antisocial behaviour, nuisance, and domestic abuse in accordance with policy and best practice.
- Provide a high-quality, resident-focused housing management service
- Respond to tenant and homeowner queries in line with policies and procedures
- Manage tenancy processes, including sign-ups, tenancy audits, mutual exchanges, successions, and terminations
- Handle and resolve antisocial behaviour, nuisance, and domestic abuse cases sensitively
- Promote resident engagement and inclusion, ensuring they are informed and consulted on estate matters
- Social housing experience is essential
- Must hold a valid Enhanced DBS before starting
Please contract Lilye@4recruitmentservices.com for more information.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Expired Job
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